We want you to know exactly where you stand on refunds, transfers and upgrades before you buy a ticket. This Refund Policy applies to all ticket purchases for all SXhibition events.
1. No Refunds
All ticket sales are final. We do not offer refunds if you change your mind or are unable to attend.
2. Ticket Transfers
If you can't make it, your ticket is fully transferable — you're welcome to put it into someone else's name so it doesn't go to waste.
3. Ticket Upgrades
You can upgrade your ticket to a higher tier at any time before the event to unlock more of the SXhibition experience. Downgrades are not permitted. Because our payment processor charges a fee on every transaction, an additional processing fee may apply when upgrading — contact our team and we'll talk you through the cost.
4. Session Selection
General Admission tickets are locked to the session selected at checkout and cannot be changed. VIP Pass and Flexi Pass holders have the flexibility to choose their session on the day. If you have a General Admission ticket and would like to attend a different session, you can upgrade your ticket to a VIP Pass or Flexi Pass to gain access to the session of your choice. Please note that session availability is subject to capacity limits, and we cannot guarantee entry to a different session without an upgrade. Please contact our team for assistance with ticket upgrades and session selection.
5. Event Cancellation or Postponement
In the unlikely event that SXhibition needs to cancel or postpone a show due to circumstances beyond our control, we will notify all ticket holders as soon as possible with details of next steps.
6. Your Rights Under Australian Consumer Law
Nothing in this policy limits or excludes any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded, including your right to a refund for a major failure.
7. Contact Us
If you have any questions about this Refund Policy, or need help with a transfer or upgrade, please contact us using our General Enquiries form and we'll get back to you as soon as possible.